Troubleshooting

When the software doesn't do what it should...

If installing the mod loader is not working as expected, don't worry. Please take a look at the following document which describes some of the more common issues with installing the mod loader. If none of this works, please join our Discord server or contact us via E-Mail and we will be happy to help you!

What's wrong?

First of all, we need to find out what's the problem. Which of the following descriptions describes your problem best? If an error popped up, try to find the headline with the text describing the error.

• The menu inside the game does not show up

• Other / My problem could not be solved with this guide

'The menu inside the game does not show up'

This is a fairly common issue so don't worry. Please do the following steps:

1. Open the launcher

Close Green Hell if it is still running and open the launcher application.

2. Open the settings

Click on Settings⚙️icon to open the Launcher settings.

3. Change the starting method

In the settings, there is an option for changing the starting method. You can choose betweeen Steam, Executable and Force Start. If you have never changed this before, the current value should be Steam. Please select Force Start.

4. Start the game

Now, close the Settings by clicking the gear ⚙️ again and press Play to start the game.

5. Did it work?

If this worked, you should now see the modding menu inside the game. If you can not see the menu as shown below, please go back to step 3 and try to change the Starting Method to Executable.

If you can't solve this problem with this guide, make sure to contact us and we'll be happy to help you.

Other / My problem could not be solved with this guide

It seems like your problem is a bit uncommon. But don't worry, we'll be happy to provide personal support on our Discord server or via E-Mail.